General terms and conditions of business

Status:
January 2026

1. Scope

1.1 These General Terms and Conditions ("GTC") apply to contracts concluded between EVIGLARA GmbH (in formation), currently represented by Wanusha Abdulla and Sebnem Yavuz, Gaullachergasse 33/29, 1160 Vienna, telephone number: +43 677 617 31171, email: office@eviglara.com, ("we", "us") and the customer via our website www.eviglara.com ("Website").

1.2 Multiple contracts concluded with a specific customer do not establish a continuing obligation or any other claim to the conclusion of a new purchase contract.

1.3 These terms and conditions apply exclusively to contracts concluded with consumers.

2. Registration

2.1 The customer must be at least 18 years old and fully capable of entering into contracts.

2.2 On our website, customers can place an order as a guest or after successful registration.

2.3 The customer can register on the website and choose their access password for their internal area. The customer will receive a registration confirmation at their specified email address.

2.4 We reserve the right to refuse or revoke a registration without giving reasons. Revocation does not affect contracts that have already been concluded but not yet fully executed. These must be fulfilled by both parties.

2.5 The customer must keep their login details secret. We will ultimately verify that the login password matches a properly activated customer account.

3. Ordering, conclusion of contract and
Customer obligations

3.1 The presentation of our products on the website does not constitute a legally binding offer. The offer is made by the customer upon submission of the order for the selected items. The customer has the opportunity to review their order before submitting their offer and to correct any errors. The customer's offer becomes binding upon clicking the " Place order " button. Once the offer has been submitted, the customer can no longer change the order.

3.2 After receiving their order, the customer will receive a separate, automated confirmation of receipt of their order via email. This confirmation of receipt does not yet constitute acceptance of the offer. Acceptance only occurs through a separate, written order confirmation or through actual delivery of the ordered goods within the agreed delivery period. We are entitled to refuse orders without giving reasons. This is particularly the case if a customer has (i) failed to pay for a previous order, (ii) insufficient credit card funds were detected, (iii) a customer's return rate is unusually high and does not improve despite being informed, or (iv) the goods are out of stock and will not be available for immediate delivery. The customer will be informed of any refusal via email.

4. Prices, delivery and shipping costs

4.1 The prices listed on the website are end-consumer prices including VAT and packaging.

4.2 We will inform the customer of all additional freight, delivery, shipping, or other costs before they submit their offer, provided these costs can reasonably be calculated in advance. Otherwise, we will point out the possibility of additional costs being incurred before the customer submits their offer.

5. Payment terms

5.1 Unless otherwise agreed in writing, the purchase price is due immediately upon acceptance of the offer, i.e., upon conclusion of the contract and before delivery of the ordered products, in full and without deduction. We retain title to the delivered goods until full payment of the respective invoice amount.

5.2 Payment is processed in euros. The purchase price can be paid using the payment methods displayed in the online shop. In the case of payment via PayPal or credit card, the purchase price will be debited by us upon conclusion of the contract.

5.3 Discounts or discount vouchers can only be redeemed according to the respective advertised terms and conditions. Multiple discounts and discount vouchers cannot be combined.

6. Delivery conditions

6.1 Delivery (posting by us) of the order will generally take place within 5 working days of the conclusion of the contract, provided the goods are in stock.

6.2 We will choose the carrier at our best discretion, but without guarantee of choosing the fastest and cheapest shipping method.

6.3 Delivery will be made to the delivery address specified by the customer. Any costs incurred due to the customer culpably providing an incorrect delivery address or due to an unjustified refusal to accept delivery shall be borne by the customer.

6.4 We are to make partial deliveries to the
The address provided for order placement is authorized. In the case of partial deliveries, we will of course bear any additional shipping costs incurred.

7. Right of withdrawal

7.1 If the customer is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), he has the right to withdraw from this contract within fourteen days without giving any reason.

7.2 The cancellation period is fourteen days from the day on which the customer or a third party named by him, who is not the carrier, has taken possession of the goods.

7.3 To exercise the right of withdrawal, the customer must notify us (EVIGLARA GmbH in Gründung, Gaullachergasse 33/29, 1160 Vienna, telephone number: +43
You must inform us of your decision to withdraw from this contract by sending a clear statement (e.g. a letter sent by post or email) to 677 617 31171, email: office@eviglara.com. The declaration of withdrawal is not subject to any specific form. You may use the model withdrawal form below, but this is not obligatory.

7.4 To meet the withdrawal deadline, it is sufficient for the customer to send the notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

7.5 If the customer withdraws from this contract, we shall reimburse the customer for all payments received from the customer, including any delivery costs, without undue delay and at the latest within fourteen days from the day on which we received notification of the withdrawal from this contract. If you have expressly chosen a type of delivery other than the cheapest standard delivery offered by us, you are not entitled to reimbursement of the additional costs incurred as a result. For this reimbursement, we will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no case
The customer will be charged fees for this refund.

7.6 We may refuse reimbursement until we have received the goods back or until the customer has provided proof that they have returned the goods, whichever is the earlier.

7.7 The customer must return the goods to EVIGLARA GmbH in founding, Gaullachergasse 33/29, 1160 Vienna, without undue delay and in any event no later than fourteen days from the day on which they inform us of their withdrawal from this contract. The deadline is met if the customer sends the goods before the fourteen-day period has expired.

7.8 The customer shall bear the direct costs of returning the goods.

7.9 The customer must pay compensation for any reduction in the market value of the goods if this loss in value is due to an extent not necessary for examining the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

7.10 The customer has the following provisions in Section 18 FAGG
There is no right of withdrawal in the listed cases.

7.11 In particular, the customer has no
Right of withdrawal for contracts concerning:

• 
  Goods manufactured according to customer specifications or clearly related to the
  are tailored to personal needs;
• Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided their seal has been broken after
  was removed from the delivery.

Sample cancellation form

7.12 The customer can use the following form and send it to us if he wishes to cancel the contract:

EVIGLARA GmbH (in formation), Gaullachergasse 33/29, 1160 Vienna, Telephone number: +43 677 617 31171, E-mail: office@eviglara.com

Hereby
I/We (*) hereby revoke the contract concluded by me/us (*) concerning the
Purchase of the following goods (*):

Ordered on (*)/received on (*):

Consumer name(s):

Address of the consumer(s):

Signature of the consumer(s) (only for notifications on paper)

Date

(*) Please delete as appropriate.

8. Warranty

Consumers are subject to the statutory warranty provisions in the event of defects in the goods.

9. Liability

We are liable for damages in accordance with statutory provisions. This applies in particular if we are at fault. We are fully liable for intentional acts and gross negligence. However, liability for damages caused by slight negligence is excluded. This limitation of liability does not apply to damages resulting from injury to life, body, or health, to claims under the Product Liability Act, or to damages resulting from the breach of essential contractual obligations.

10. Choice of jurisdiction agreement and
Choice of law

10.1 If the customer is a business,
legal entity under public law or a public-law entity
The special fund is the exclusive place of jurisdiction for all claims which
arising from or due to this contract, that materially and geographically
The competent court for 1010 Vienna. This also applies to persons who
do not have a general place of jurisdiction in Austria, or persons who have moved their residence or habitual abode outside of Austria after conclusion of the contract, or whose residence or habitual abode is unknown at the time the action is brought.

10.2 The law of the Republic applies.
Austria, excluding its conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that it does not override mandatory provisions of the law of the country in which they have their habitual residence.